This last option should be used if nothing else has worked and you’re absolutely certain you’re okay with weeding through spam to find legitimate messages. Under Actions, select Add action, and then select Move to folder.In the text field, enter the email address (if you selected “is exactly”) or part of the email address (if you selected “contains”).Choose Is exactly if you know the one exact email address you want to add, or select Contains if you know just part of the email address (e.g.Enter a name for the filter in the Rule name field (this can be anything you want).In Xfinity Connect, select the Gear icon on the top-right of the navigation bar and then select Settings.There are two parts to a filter: the condition (or “rule”), which determines if an email is affected by the filter, and the action, which determines what to do with the email. An email filter can help keep certain messages from being sent to spam based on rules (also called “conditions”) you set. To help keep wanted messages out of your spam folder, you can also set up email filters within your Comcast email account. You likely don’t want to use this feature. In other words, email messages from senders that are not included in the Email Safe List will never be seen, in spam or otherwise. The Email Safe List allows you to set the email address from which you want to receive email messages and messages from any other email address will be rejected altogether. In your Xfinity Connect settings, you may come across the Email Safe List and this may sound like a “safe senders” or a “white list”, but it’s a little different in one very important way. From the toolbar at the top, select the Not Spam button.Sign into your Comcast / Xfinity Email account from a computer.If you do find a message in Spam that you want to go to your inbox, follow these instructions: You should check your Spam folder regularly to see if any legitimate email was marked as spam by accident. Spam Filtering places emails designated as spam in a separate Spam folder. Xfinity Connect email lets you set spam blockers with a Comcast email spam filter. Here, we cover a couple things you can do if you find messages you want to receive are ending up in the spam/junk folder such as marking the message as not spam and using email filters. The job of the spam filter is done behind the scenes and is done so well it often goes unnoticed, that is until you aren’t receiving messages you’re expecting to see. Xfinity/Comcast Mail use a variety to block and filter spam. Without the spam filter doing its job, your email inbox would quickly become useless as legitimate messages become buried under a mount of junk mail. Your Comcast email spam filter works hard every day to keep unwanted messages from filling your inbox.